NeoTech Networks LLC
You Are Probably Here For 1 Of 4 Reasons
- Your current IT provider is consistently slow to respond
- You are tired of dealing with tech problems and frustrated staff
- You are growing and need a reliable, proactive service
- You wish you had a business partner instead of an IT company
I Started NeoTech Networks Over 20 Years Ago
In 2001, I started NeoTech Networks from my apartment in New Jersey, right after my last salaried full-time job as a network admin.
I advertised in local town newspapers, serving primarily residential customers with computer problems and upgrades, and occasionally would get a business lead. After three years of breaking even, my business finally started to gain traction and grow.
Soon after, I entered the New York City market and attracted some business clients, mainly using Google Ads for advertising and word of mouth.
After staying a solo practitioner for most of those 20 years by choice, I decided to take my business in the direction of serving only small businesses and on a monthly support basis.
Fast forward to today, I have a loyal and expert technical staff and a very focused business model of only working with small businesses. We help our clients grow, work with them on solving their business challenges, and work with the mindset that we are their partners, not vendors.
Why Your IT Service Provider Mindset Matters
How often has your service provider told you to call another vendor to solve the problem yourself, or have you ever wondered why they never ask what is holding your business back?
That’s what makes us a bit different. We’re not just here to fix day-to-day tech problems; our mindset is that we’re your business partner and strategic advisor.
- We Love Working With Small Businesses
- Let's Talk About Your Tech Wish List
- Would You Rather Be Growing Your Business?
- Get An IT Partner That Guarantees Everything
If you asked yourself any of those questions and have yet to get answers, let’s talk.
You Will Love Our Monthly "You Talk, We Listen" Call
Every month you can schedule a 30-minute phone call with our Experience Liaison and talk about whatever you wish. Have some feedback on how our service can be improved? Want to share feedback from your staff? Wish we did something a little bit different?
Those are just a few reasons why our clients love the monthly call where they can literally tell us anything and get actionable results.
You can be part of the solutions, decide the direction of future roadmaps and always know that you have a direct line of communication with your IT service provider and partner.
Team Structure Is The Key To Awesome Service
A number of years when we really started to grow I decided to streamline our staff structure to make sure all your bases are covered.
I think it’s very important to have roles dedicated to particular functions for the best experience possible. For example, we have 2 techs that are dedicated to onboarding new client employees and equipment. This avoids overlap and creates consistent service and reliability.
I created other dedicated roles such as backup monitoring, security, and procurement.
How many times have you dealt with a “jack of all trades” service? Where the same guy that is fixing your desktop is the same guy sourcing new equipment for you?
Schedule a call today and start to experience something different!