We provide managed IT services for a successful law firm in Uniondale, Long Island, NY. While the firm could probably afford to hire their own in house IT person an outsourced service provides many benefits a company simply can't get with their own in house person.
Managed IT services is not only about the support and fixing a technical problem once it occurs. At it's core it's about being proactive and watching for problems on your network before they occur. It's also about keeping a good relationship with your team which is important for company morale.
Managed IT Services Saves You Money
Desktop and server monitoring which go a long way in preventing problems and cutting into production. For example, we monitor the hard drive space and when a drive starts getting filled to capacity we schedule some remote time to reduce clutter.
Security services in the form of a business grade anti-virus software all windows computers. From our central console we can make sure every station is being scanned on a daily and weekly basis. Our system also notifies us if the software stops running for some reason so we can get it running again.
Backing up your data is a big deal these days. Often times a business will set a backup, forget about it and just assuming it's running. A good backup should be monitored daily and have a test restore done on a regular basis to make sure it's actually working.
A good ticket system is helpful as well. A ticket system will let an IT company build a history on your equipment as well as notice trends and service your team in a more timely manner.
Lastly, vendor liaison is extremely important. Our client uses a specialized real estate software package that we help support. If a problem occurs we reach out to the vendor on their behalf and just take care of the problem in the background.
Neotech Networks is an IT provider in in the New York and Long Island that serves small businesses. If you would like a free consultation please use our contact form or call 212.858.9022
224 West 35th Street 11th Floor
New York, NY 10001