Hey there, I’m Steve and it’s nice to virtually meet you. I have been in the IT industry for 25+ years, first starting out as a systems administrator for a small software company that had a niche in the financial industry.
Today my team and I serve many businesses in the New York and Minnesota area. I love building professional relationships with my clients and they appreciate the down to earth human aspect we come to the table with.
Albert’s expertise includes IT analytics and Windows IT admin for a medical practice company and loves interfacing with clients. Strong customer service skills and three plus years of working in the IT industry allows him to bring a lot of technical expertise and client support to the table.
Bob brings over 20 years of IT expertise with him and some of our clients have been working with him for many years at this point. Bob has a unique ability to support many products on the fly which makes him an invaluable umbrella IT resource for many of our clients.
Carlos has over 20+ years in the technology landscape including support engineer, infrastructure management.
Over the years Carlos has supported and interfaced with thousands of end users with excellent problem solving abilities.
Rich has a degree in electronic engineering and brings over 5 years of IT expertise to the table. He used to work as a systems administrator for Chevron, providing general support and leading network upgrade projects for the company
Joe loves troubleshooting IT problems of all kinds and one of the few people that actually enjoys working on weekends. He is our lead tech for weekend coverage, quickly attending to any tickets or problems that get reported over the weekend so our clients can get help anytime.
Melvin spent the last 4 years as an IT support analyst, working on several databases and corporate inventory systems.
He brings a strong process and workflow improvement skills to the table.
Katherine is the glue that holds our team together, keeping all the gears turning till completion. Katherine interfaces with clients when they need to source new materials, help with billing, and important research.
Pamela is our second Calibration Admin that works on our client systems in a back of house support role. She checks the backups daily, makes sure systems are patched and cloud servers are optimized and monitored properly.
Eddie has a very important role as he manages all the back of house system updates and maintenance to make sure all of our client’s systems are in sync.
He spends his days making sure client systems are patched and kept current, security software is working and documentation is in alignment. Daily, weekly and monthly checklists and processes drive him to keep our client systems updated and current.
Dylan has a passion for digital marketing, content creation and other sales generation pipelines.
He spends all his time maintaining and updating our digital channels like Facebook, Linkedin, Instagram and a few others.
Ed’s primary role is to read all completed tickets and reports on a weekly basis. He looks for any preventable problems or patterns and looks for the root cause. Once he identifies a preventable issue he gets to work on solving the issue for good.
Ricky has a few Cisco network certifications under his belt and is dedicated to onboarding new equipment, software products and new installations and migrations.
Zoey comes from a primary sales background, selling industrial products for several global suppliers. She engages with our clients to help with everything from quoting a new laptop to figuring out which Microsoft 365 license is the best fit.
Scott has 30+ years of phone expertise and he is able to support almost any on-premises phone system ever made. He takes good care of our phone clients, making sure their systems are updated every month and running smoothly.
Larger and more complex onsite phone systems require a hands-on approach, Scott’s ability to do work at various hours of the day is one of the many reasons our clients love him.
Valery has a background in project management, quality control and process improvement.
She works closely with clients on projects, onboarding and and any other challenges that requires white glove service and improvement.
Paul was a network admin for a medical billing company and has a strong sense of customer support and service.
He keeps the gears turning by making sure clients are happy, tickets get taken care of in a timely manner, and when support cases require that extra special touch.
Manager Of Office Security
Mozart may look cute but he takes his job very seriously. When he isn’t busy chewing bones he makes sure we’re safe and well protected