Steve Dempsey
Principal
Steve Dempsey is the Principal of NeoTech Networks, which he founded in 2001 after starting his IT career as a systems administrator for a financial-industry software company.
From 12 Hours to 5 Minutes Per Week: Jetway Security’s Automation Success Story
Each week, Jetway’s team had to manually compare employee payroll hours with billed hours to clients. On paper, it sounds straightforward, but the reality was far from it. It wasn’t as simple as running a report. Between training sessions that weren’t billed, managers covering shifts but not getting paid, and the need to filter out […]
How Long Is a Company Down After a Cyberattack? Understanding Business Recovery After Breach
How Long Does a Cyber Attack Shut Down a Business? Understanding how long downtime lasts after a cyber attack is crucial for companies aiming to maintain business continuity. The shutdown duration depends on multiple factors, such as: The company’s existing recovery systems The nature of the breach, and The effectiveness of their cybersecurity measures On […]
How to Solve Tech Problems for Small Businesses and Overcome IT Challenges
Overcoming IT Hurdles, Top 5 Tech Challenges and How to Solve Them Running a small business often means juggling multiple responsibilities, including managing technology. While tech can streamline operations and drive growth, challenges like system glitches, security threats, or outdated tools can disrupt your workflow. The good news? These hurdles are solvable with the right […]
Security Risks Mitigated by Managed IT: Effective Risk Management & Mitigation Strategies
Understanding Cybersecurity Risks and Threats in Modern Businesses Organizations today face numerous cyber risks, including a growing attack surface, making cyber risk management a priority. Managed IT services are key to helping businesses mitigate security risks by offering comprehensive risk management solutions. Organizations can effectively address security risk management by leveraging these services through proactive […]
IT Support Decision-Making Process
The Role of Data Analytics in IT Support Decision-Making In the contemporary business landscape, data analytics plays a pivotal role in the decision-making process for IT support, impacting outcomes in numerous ways. One primary aspect is integrating decision-making data into the system, enhancing the capability to address IT support challenges effectively. By leveraging data, organizations […]
Why Google Workspace Group Isn’t Sending Emails: Troubleshoot Google Group Email
Understanding Google Workspace Group Email Issues Google Workspace, formerly G Suite, offers a comprehensive tool suite to enhance team productivity and collaboration. Among these tools, Google Groups stands out as an essential feature for group communication within an organization. A Google Workspace group, also called a Google Group or email group, is a convenient way […]
How Hourly IT Support Works: Hourly IT Services & Support Hourly Guide
What Is Hourly IT Support? Hourly IT support is a flexible model that provides technical assistance as needed, making it ideal for businesses that don’t require constant or comprehensive IT resources. Often referred to as hourly IT services, this approach allows companies to pay for support hourly rather than committing to a fixed monthly contract. […]
How to Hack Into a Secure Network and protecting yourself
Network Security Attacks and How Hackers Get In They understand how hackers exploit network security vulnerabilities, which are crucial to prevent potential breaches. Hackers employ various methods to infiltrate networks, access sensitive data, and compromise devices. One common tactic is exploiting weak passwords and unsecured WiFi networks. When network security isn’t robust, it’s easier for […]
What Is 1st Line IT Support and knowing the differences
What is First-Line Support? First-line support, often referred to as 1st line IT support, is the initial stage of the IT customer support process. This level handles customer service issues by addressing common technical problems and queries. Known as first-line or help desk support, these services primarily target straightforward problems that can be resolved quickly. […]
What does an IT business consultant do and how do help
IT Business Consultant Overview In today’s fast-paced technological landscape, an IT business consultant’s role is crucial for modern enterprises. Business consultants provide specialized guidance on leveraging technology to streamline operations and improve efficiency. A business consultant evaluates your existing systems, identifies areas for improvement, and devises strategic plans that align with your organizational goals. Furthermore, […]